Privacy and usage policies

This is the Internet Website of the electronic equipment sales store whose main commercial name Yoytec Computer is property of the legal entity, Yoytec Computer, SA (hereinafter, “Yoytec Computer”). This PRIVACY AND USE POLICY corresponds to the domain of the Website www.yoytec.com (hereinafter the Website).

The User (hereinafter User or Users, as applicable) accepts without reservation or limitation, each and every one of the conditions of this PRIVACY AND USE POLICY of the Website.

In accordance with Law No. 51 of July 22, 2008, which defines and regulates electronic documents and electronic signatures and the provision of technological storage services for documents and certification of electronic signatures and adopts other provisions for the development of the electronic commerce, modified by Law No. 82 of November 9, 2012 and Law No. 81 of March 26, 2019, which aims to establish the principles, rights, obligations and procedures that regulate the protection of personal data ; Yoytec Computer extends this PRIVACY AND USE POLICY for the processing of personal data of Users.

DEFINITION OF PERSONAL DATA

Personal data is any information concerning natural or legal persons that identifies them or makes them identifiable (hereinafter “Personal Data”) and personal financial data is data corresponding to credit card information, online banking, bank accounts. , or other information that identifies the User's financial data (hereinafter “Financial Data”).

Yoytec Computer is an electronic equipment sales store that uses Personal Data only for administrative purposes of the Website, to improve the User experience and facilitate the use of the Website, as well as Personal Data and Financial Data for operational purposes necessary or convenient for the provision of the services offered and provided through the Website to Users.

USER CONSENT

Users acknowledge and accept that the use and participation in the Website implies their acceptance of the terms of this PRIVACY AND USE POLICY and governs the use of the Website, its benefits, our products and services. In addition to the above, at the time of registering on the Website, the User acknowledges and accepts that:

• Know this PRIVACY AND USE POLICY;
• You understand and agree to the terms established in this PRIVACY AND USE POLICY;
• You grant your express consent for the processing of your Personal Data and Financial Data, in accordance with the same; and
• You accept that this PRIVACY AND USE POLICY may be updated at any time by Yoytec Computer.

DATA COLLECTION MECHANISMS

Yoytec Computer SA takes precautions to protect the personal data of its clients. When you submit sensitive information through the Website, your information is protected both online and offline.

The information is encrypted and protected using SSL encryption programs. Access for our internal users is restricted as it requires company collaborators to use access to enter and exit the company's physical facilities. We have security cameras that work with multiple alarm systems and only IT department employees carry out work on these computer systems.

The servers with the databases are housed in secure locations. The internet on our internal networks is restricted and protected by access points, firewall and password protection. Only authorized personnel have access to server areas, and all other company collaborators are kept informed and updated about our privacy and usage policies.

The Website uses cookies to allow us to recognize you if you have visited our Website before. Cookies are files that store information on the user's hard drive or browser. Cookies help Yoytec.com know which are the most visited websites and the time users spend browsing them, helping Yoytec.com to offer a faster, more personalized and adaptive experience to your needs and preferences.

The user can configure their browser to accept all or part of the data shared with cookies, or to notify them when a cookie is sent. Each browser is different, the user should check their settings menu to help them change their cookie preferences.

Yoytec.com does not share cookies with third parties, including external data providers or Website.

Our Website and the communications generated by the use of them, your registration and visit, as well as promotional emails, may contain electronic images called web beacons, these function as a set of cookies that can be used to count the number of visitors. on the website;

• Verify whether the user has interacted with emails or clicked on certain links, for example, when these are conditions of participation in contests,
• Determine the success of a marketing campaign or contest,
• Establish levels of interest for certain sections of these Websites or in relation to certain products and services available,
• Evaluate whether advertisements or competitions result in sales,
• Understand the popularity of a product or service, as well as the variation in interest levels.

PURPOSE AND USE OF PERSONAL DATA

The processing of Personal Data and Financial Data will be carried out carefully and solely to fulfill the following purposes, which are necessary to take care of the commercial relationship with the Users and offer the services of the Website:

• Identify Users for the provision of services acquired, contracted and/or paid for by Users.
• Register Users in our systems so that they can enjoy the available programs and promotions.
• Provide Users with services, products or information, including new services or products that are related to those already contracted or acquired.
• Deliver products that you purchase or provide the service that has been contracted.
• Process orders and report on their status.
• Confirm orders and deliveries.
• Cancel orders and deliveries.
• Carry out the collection and billing process.
• Answer questions, complaints, clarifications, returns, among others.

TRANSMISSION OF PERSONAL DATA

Personal Data may be sent, transferred or stored in Panama or in a different country with equal or better data processing conditions, for the purposes described in this PRIVACY AND USE POLICY, and will be carried out in accordance with all laws. applicable. By providing their Personal Data, the User authorizes Yoytec Computer to process them directly or through its controller, affiliates, subsidiaries, managers or third parties, for the purposes indicated in this PRIVACY AND USE POLICY.

The Financial Data and credit card payment information are managed by the banking entity subcontracted by Yoytec Computer, and are subject to the terms and conditions of said provider, which are accepted at the time of payment by the User. Yoytec Computer does not store or manage financial data or credit card information of the “User”.

WITHDRAW CONSENT

To opt out of receiving direct mail (such as catalogs and postcards) or promotional emails, please contact us according to the contact information on the Website.

The User agrees that, even if he chooses not to receive promotional communications, Yoytec Computer may continue to send him non-promotional emails, such as those about his account, orders, orders, services and other ongoing business relationships.

USER RIGHTS

Users have the right of access, rectification, cancellation, opposition and portability, with respect to their personal data, which, according to the applicable legislation, is defined as follows:

Right of access: allows the User to obtain their personal data that is stored or subject to treatment in databases of public or private institutions, in addition to knowing the origin and purpose for which they have been collected.

• Right to rectification: allows the User to request the correction of personal data that is incorrect, irrelevant, incomplete, outdated, inaccurate or false.
• Right of cancellation: allows the User to request the deletion of their data that is incorrect, irrelevant, incomplete, outdated, inaccurate or false.
• Right to object: allows the User, for well-founded and legitimate reasons related to a particular situation, to refuse to provide their personal data or data subject to a certain processing, as well as to revoke their consent.

Right of portability: right to obtain a copy of the Personal Data in a structured way, in a generic and commonly used format, that allows it to be operated by different systems and/or transmit it to another person in charge, when:

• The User has delivered their data directly to the person responsible.
• Be a relevant volume of data, processed in an automated way.
• The User has given consent to the processing or it is necessary for the execution or performance of a contract.
• At any time, the User of personal data may exercise these rights, which cannot be waived, except for the exceptions established in special laws.
• The User may exercise any of the rights of access, rectification, cancellation, opposition and portability, as well as revoke their consent for the processing of their personal data by sending an email to info@yoytec.com

TESTIMONIALS

Users of the website will be able to make comments, questions and share experiences about the products. These will be moderated, to ensure that they are in accordance with our values ​​and principles. The published testimonials are authentic and are not edited. The company reserves the right to publish or delete at its discretion.

THIRDPARTY SERVICES

Yoytec Computer services may include embedded content or links to content provided by third parties (such as video materials). This Privacy Notice does not address the privacy, security or other practices of third parties that provide such content.

In accordance with applicable law, Yoytec Computer contracts with third parties who support the operation of its services, such as analytics providers. These third parties may track your online activities over time and across different Websites and applications.

ACCESS TO YOUR PERSONAL DATA

Users may review any personal information that Yoytec Computer has on file in its offices by contacting us through a written request to info@yoytec.com.

Please note that, in accordance with Panamanian law, Yoytec Computer has ten (10) business days to respond to requests for personal information and five (5) business days to correct incorrect, inaccurate, misleading or incomplete data.

CONTACT

Yoytec Computer will respond to complaints from individuals or questions about your compliance with this policy and applicable privacy laws. We will investigate and attempt to resolve all complaints.

To access, rectify, make suggestions and file a claim regarding the processing of your personal data, as well as to revoke your consent, you can contact us by email info@yoytec.com

CHANGES TO PRIVACY AND USE POLICY

Yoytec Computer may update or make changes to this PRIVACY AND USE POLICY at any time, unilaterally. Users may consult the most recent version through the Website.